At Lucen Wander, we want you to be completely satisfied with your purchase of travel accessories, camping gear, and fishing gear. Please read our refunds and return policy carefully to understand your rights and our obligations.
Returns
We accept returns on eligible items within 14 days from the date of delivery. To qualify for a return, the item must:
- Be unused and in its original packaging
- Be in the same condition as when you received it
- Include proof of purchase (order confirmation or invoice)
To request a return, please contact our support team at [email protected] within the 14-day window. We will provide instructions on how to return the item.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you via email. If the return is approved, we will process your refund within 5–7 business days. Refunds are issued to the original method of payment (or alternative method if applicable in your region).
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] within 3 days of delivery with photo evidence of the damage.
Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as final sale
- Used or damaged items not due to our error
- Items returned without original packaging or proof of purchase
Questions?
For any inquiries regarding refunds, returns, or exchanges, reach out to us at [email protected].