At Lucen Wander, we are committed to delivering your travel accessories, camping gear, and fishing gear safely and efficiently. We operate worldwide and aim to provide a smooth and transparent shipping experience for all our customers.
Order Processing
All orders are processed promptly after confirmation. You will receive an email notification once your order has been packed and dispatched from our facility. Please ensure all shipping details are accurate at the time of checkout to avoid delays.
Order Tracking
Once your order is shipped, we will provide you with a tracking number (where available) so you can monitor the status of your delivery. You may use the tracking information to check for updates directly through the shipping provider’s website.
Delivery Method
We offer standard delivery via trusted carriers that support secure and efficient transportation of goods. Delivery will be made to the address provided at checkout. Please ensure someone is available to receive the package, especially in residential or remote areas.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange re-shipment. Additional shipping charges may apply for resending the package.
Order Confirmation and Support
After placing your order, you will receive a confirmation email with your order details. If you do not receive a confirmation or tracking update within a reasonable time, feel free to reach out to us.
Contact Us
If you have any questions or need help regarding your shipment, please contact our support team at [email protected].